Warrantor: Promo America 1929 W. Lone Cactus Dr., Suite 5, Phoenix, AZ 85027
Elements of Warranty: Promo America warrants original Promo America product(s) for a term of 12 months from original date of purchase to be free from defects in materials and craftsmanship with the limitation or exclusions set out below. This warranty covers defects in materials and craftsmanship revealed through intended use, and such defects will be repaired or replaced at the sole discretion of Promo America. Product(s) covered under this warranty must be returned to Promo America for repair and/or replacement.
Warranty Duration: This warranty shall terminate 12 months after the date of the original sale. This warranty covers the original owner and may not be transferred to any third party without the written approval of Promo America. This warranty may be rendered invalid if the product is (A) damaged or not maintained as reasonable or necessary, (B) modified, altered, or used as part of any conversion kits, subassemblies, or any configurations not sold by Promo America. (C) Improperly installed, (D) serviced or repaired by any person not authorized by Promo America. (E) Promo America reserves the right to refuse repair/replacement of any product that Promo America deems has been subjected to abnormal electrical, mechanical or duty cycle abuse. Termination of warranty due to misuse or abuse will be at the sole discretion of Promo America.
Statement of Remedy: Warranty repairs will be performed Promo America; the expense of inbound shipping/freight will be paid by the customer, return ground shipping will be provided by Promo America for items under warranty only. Prior to shipping any product for repair/replacement customer MUST contact Promo America customer service department to obtain an RMA (Return Merchandise Authorization) number. Items shipped without RMA number may be refused and returned to customer at customer’s expense. Customer is responsible for insuring returns. Damage incurred during inbound shipping will be the responsibility of the customer’s carrier and all carrier insurance claims will be the responsibility of the customer.
Warranty Limitations: Promo America disclaims all implied warranties on any product, including without limitation warranties of merchantability, performance, and fitness for a particular purpose. In no event shall Promo America be liable for indirect, special, or consequential damages, including but not limited to, loss of anticipated profits resulting from the use of product and loss of consumable items due to malfunction or misuse. Promo America reserves the right to refuse service, parts, or technical support if such support will aid in using products for illegal activities. Illegal activities include but are not limited to, circumventing encryption, copyright violations, privacy, bootlegging, spamming, and violating laws of any country.